ServiceNow

ExpediteInfoTech’s ServiceNow services deliver Agile development operations and technical services in support of ServiceNow’s platform for Strategic Planning, Program and Project Management, Strategic Planning, Incident Tracking and Reporting, and Service Requests related to the hosted solutions.

ServiceNow Support

Platform Assessment

Product Roadmap

Access Management

Security Controls

Platform Upgrades

Manual Process Transition

ServiceNow Capabilities

ExpediteInfoTech provides strategic enhancements in ServiceNow by refactoring legacy configurations and addressing system gaps using standard configuration baselines. Our upgrades, enhancements and support span across multiple modules such as RIDAL (Risks, Issues, Decisions, Actions, Lessons Learned), and extended to Portfolio, Program, and Project Management, Agile Development, Contract, Case Management, Accomplishments, Demand, Idea, Process Automation Management, Program Increment, Service Requests, Incident Management, and Service Offerings.

EIT creates new Dashboards and Reports that significantly improved prompt operational insights and decision-making capabilities. Our team and stakeholders are able to track multiple artifacts using ServiceNow to include Status Report (Weekly), Activity Report (Weekly), ServiceNow Roadmap (Annually), Standard Operating Procedures maintained, Agile artifacts (e.g., User Stories, Epics, Acceptance Criteria, etc.), SDLC Artifacts (e.g., Design, Technical, Testing, etc.), and Change Management Artifacts (e.g., Change Record, Deployment Guide, etc.).

ServiceNow Customer Success Stories

ExpediteInfoTech helped the Centers for Medicare & Medicaid Services (CMS) with a ServiceNow (SNOW) implementation as part of a broader IT Modernization, infrastructure upgrade, Zero Trust Architecture (ZTA), Artificial Intelligence (AI)/Machine Learning (ML), Robotic Process Automation (RPA), and SharePoint administration initiative. Our SNOW effort included Project Management, Functional Support, Systems Analysis, Technical Support (Data Center support, Information Security, Access, and Identity Management), Strategic Planning & Initiatives, and Human Centered Design (HCD). EIT analyzed, planned, customized, and modernized the CMS SNOW instance along with the entire IT Infrastructure, delivering numerous attended and unattended Bots, an Intelligent automated solution to make electronic documents 508 compliant, a Vendor Invoice Anomaly Detector, and a Financial Auditing prototype for the for CMS Financial Management Systems.