State and Local government Prime contracts

State and Local government
Prime contracts

IT Support

ExpediteInfoTech provides IT Support Specialist supports services to the Montgomery County. Maryland Police Department (MCPD). EIT provides 24/7 general IT support services for the entire department to manage system updates, apply security, design databases, develop reports, troubleshoot issues, coordinate with outside vendors, manage continuity planning for systems and records, and then document all maintenance, repair, and installation work. EIT analyzes systems to recommend software/hardware upgrades, and then evaluates their feasibility within existing systems. EIT also supports the department’s mobile data systems and other special systems such as license plate readers, body cameras, mobile video systems, etc.

Additionally, EIT provides operational support, classroom audio/video support, and training delivery to facilitate ongoing departmental needs.

Desktop Support (IT Technology Services Support)

ExpediteInfoTech supports the Maryland Department of Health and Human Services (DHHS) with IT Technology Services. EIT provides advanced level desktop support for operating systems, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial and internal applications support, VPN, remote management tools, and many other duties. EIT supports nearly 3,000 staff across 207 Montgomery County Maryland Public School health rooms spread over 50 locations to resolve over 10,000 help desk tickets a year.

Artificial Intelligence and Augmented Reality Support

ExpediteInfoTech supports Montgomery County Maryland as an Artificial Intelligence (AI) Web-based Augmented Reality (WebAR) development support. EIT is building an Information Application to provide an enhanced user engagement experience over traditional websites to deliver a more intuitive and comfortable way to access essential information. EIT’s avatar, AVA, delivers a seamless and immersive experience by incorporating technologies such as WebAR, 8 th Wall, Three.js, Microsoft Azure, Zammo, ChatGPT, Text-to-Speech, Speech-to-Text, and 3D character design and animation. The result is a visually engaging, multimodal-interactive 3D avatar that support multiple languages.

Video Editing Support

ExpediteInfoTech supports Montgomery County with Video Editing Services. EIT duplicates video, creates accounts, manages access, edits video, maintains electronic filing systems, extracts videos.

Motion Graphics and Editing

ExpediteInfoTech supports Montgomery County, Maryland with Motion Graphics and Editing Services. EIT redacts data, people, objects, audio, and other private
information from video and audio, maintains electronic filing systems, handles special projects.

Senior Systems Engineering Support

ExpediteInfoTech supports the Montgomery County Maryland Department of Health and Human Services (DHHS) with Senior Systems Engineering Services. EIT provides infrastructure support of Windows and Linux servers, VMware Hypervisors, IP networks, VPNs, switches, and routers through system evaluation, design, documentation, installation, implementation, testing, problem isolation and resolution.

EIT uses monitoring, performance analysis, network management, and software and hardware troubleshooting equipment to isolate problems, gauge performance and activity, and resolve issues. EIT additionally develops and executes contingency plans for isolated and major failures, as well as produces and maintains system and process documentation such as TRA’s and SOPs. EIT provides technical guidance support to internal customer teams and departmental clients.

SharePoint and Power Platform Development

ExpediteInfoTech supports the Montgomery County Maryland Department of Health and Human Services (DHHS) with SharePoint and Power Platform Development Services. EIT functions support the business process re-engineering team of analysts, project managers, and developers to deliver an IT Maintenance and Modernization initiative. EIT is responsible for the design, development and deployment of client solutions using Microsoft Power Platform, Power Automate, Power BI, and SharePoint. EIT collaborates with the Montgomery County’s Department of Technology and Enterprise Business Services (TEBS), DHHS department staff, State agencies and other entities to align on best practice implement standards.

Data Management

ExpediteInfoTech supports the Montgomery County Maryland Government’s Cloud Telephony Project with Data Management Services. EIT collects, validates, and manages department-level data in alignment with the schedules
to integrate and migrate staff to Microsoft Teams and Avaya telephony
solutions. EIT collaborates with the client Telecom team, project management
team, database and front-end developers, and other key personnel to manage
online databases, develop all documentation and training materials, and then
conduct training sessions.

Augmented Reality and AI support

ExpediteInfoTech supports the Montgomery County Maryland Government’s
Cloud Telephone Project with Software Development Services. EIT’s interactive avatar answers voter registration questions by leveraging our Augmented Reality (AR) platform and ChatGPT chatbot. The avatars display personality and sentiment in an Artificial Intelligence (AI) interface for county government customers.